Terms & Conditions
Company Details
Caravanaccessories.co.uk is wholly owned by WildDay Limited.
WildDay Limited was established in 2000.
Registered in Scotland No 204025
VAT Registration Number 743 3522 47
Contact Us
If you would like to get in touch with us for any reason whether it is regarding product advice, changing or enquiring about your order, or make a comment on your experience of using Caravanaccessories.co.uk, then please contact us through one of the methods below.
By e-mail
We receive 1000's of e-mails a week but our team of product experts and customer service advisors will endeavour to get back to you within 24 hours.
enqiries@caravanaccessories.co.uk
By telephone
Call our Customer Service team on 01667 455937, any time between 9.00am and 5.30pm Monday – Friday, and 10.00am – 4.30 pm Saturday. ( Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)
By Post
If you would like to write to us please address all correspondence to our customer service department based at;
Caravan Accessories
Duncrievie House
Seabank Road
Nairn
Highland Region
Scotland IV12 4HA
Your Security
When you use this site to make a purchase, all payment details are encrypted by our Thawte 128bit Secure Certificate and processed securely by SagePay, our Payment Service Provider.
All payment card details are handled by SagePay and we neither store nor have access to this information. We do store your name and address, along with the contents of your order. All of our data collection and storage conforms to the requirements of the Data Protection Act, 1998.
If you are concerned about the security of your transaction, please make sure that you can see "https" in the address bar of your internet browser - this shows you are in the secure area of our web site.
Placing an Order
You can find the product you are looking for either by browsing through individual departments or use the search facility. Once you have identified the product you wish to order click on the ‘Add to Cart’ button. Once the item is in your shopping cart you will be given the option to ‘Continue Shopping’ , ‘Update Cart’ or ‘Proceed to Checkout’ .Once you have completed your shopping click ‘Proceed to Checkout’ where you will be asked to complete the five step ‘Checkout Process’.
Billing Information (1) – You will be asked to complete your Billing Information, where you will also be given the option to ship to a separate address.
Shipping Information (2) – If you have ticked the ‘Ship to Different address’ box you will be asked to submit details of where you wish the order to be delivered.
Shipping Method (3) - You will be shown the Shipping Cost for the order.
Payment Information (4) - On the Sage Pay secure payment page you will be asked to enter your credit card information. Sage Pay is our on-line Payment Service Provider.
Order Review (5) – You will be given the final option to confirm your order. Once you have confirmed your order you will be sent an order confirmation e-mail. Once your order has been dispatched you will receive a second e-mail with your tracking details.
Payment Options
Caravanaccessories.co.uk currently accepts payment from within the UK using the following Credit or Debit cards.
- VISA
- MASTERCARD
- VISA DEBIT
- SOLO
- MAESTRO UK
- AMERICAN EXPRESS
- VISA ELECTRON
- PAYPAL
No orders will be accepted without a valid card payment in the name of the registered cardholder and its registered address.
All orders will be charged when they are placed.
Delivery Details
Free delivery on all orders over £100!
At Caravan Accessories we believe in our customers receiving not only the best prices but the best value.
Processing Your Order
If we receive your order before midnight on a week night, we would process and ship it the following working day and you would receive it within the next two working days.
Orders placed on Fridays, Saturdays, and Sundays would be processed and shipped on a Monday. Our couriers deliver between 8.00am and 5.30pm.Shipping & Handling Charges.
We are offering Free Delivery on all orders over £100!. Delivery charges are for the UK mainland only ( We do not currently ship to Northern or Southern Ireland, Channel Islands, Isle of Wight, or the Isle of Man.)
Packages up to 1,500g - £3.95
All other products - £5.95
Free Delivery on orders over £100
N.B. Where more than one product is ordered, the delivery charge is set against the highest charge item. Deliveries to and Other Destinations International We currently do not ship outside the United Kingdom but our new European Shipping Service will be launched in the early part of 2012.
Returns Policy
Cancellation, Returns and Exchange Policy & Procedures
Please contact our Customer Service Team on 01667 451831 or e-mail returns@caravanaccessories.co.uk for any queries on cancellation or returns.To help us help you, please provide your name and order number and a member of our team will take you through the required steps.
Cancellation or Exchange within 7-day cooling-off Period
You have the right to cancel any order that you have placed with us or exchange any item purchased from us for any reason whatsoever until 7 days after the date on which the product has been delivered to you, provided the product has not been used and is returned in its original condition, sealed in its original packaging.
All returned goods should be sent to the address provided by our Customer Service Team. All goods must be returned at your own cost unless they are faulty or supplied in error. The goods must be fully protected and securely packaged and sealed in order to be eligible for refund. A copy of the original despatch note will also need to be included in the package for any products returned to us. We recommend as a minimum that a certificate of posting be obtained for all products returned.
If there is a problem returning an unwanted item to us we may under certain circumstances arrange for its collection. The cost of returning an item will vary and our customer Service team will advise you of the actual charge prior to the uplift.
We can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect.
Refund Between 7 and 28 days
Should you withdraw your purchase between 7 - 28 days after delivery, and there has been no error on our part, you can return the item to us so long as the item is in its original condition (unopened, seal and shrink-wrap intact, including labels and stickers) and we will refund the cost of the item. All goods must be returned at your own cost unless they are faulty or supplied in error. The goods must be fully protected and securely packaged and sealed in order to be eligible for refund. A copy of the original despatch note will also need to be included in the package for any products returned to us. We recommend as a minimum that a certificate of posting is obtained for all products returned.We will not refund the cost of any other services provided to you in connection with your purchase.
A refund for the cost of the purchase price will be sent to you within 7 days of your notifying us by e-mail that you wish to cancel your order and our receipt of the goods provided that the above processes have been followed. We will have no further liability.
Please note that if only part of a larger order is returned, only the per-item portion of the charges will be refunded.
Goods Returned After 28 days
In accordance with the Sale of Goods Act, if you are returning goods to us after 28 days ( faulty or otherwise ) you are only entitled to a repair or a replacement under the terms of the manufacturers warranty ( usually 12 months after the date of purchase ) or, under certain circumstances, a credit note.
Replacement or Refund for Faulty Goods
In the unlikely event that you have a faulty item, please contact Customer Service within 28 days of receipt of the item and we will determine the best course of action. Should return be necessary, we will provide you with the appropriate returns address. For return shipment, we recommend insuring the delivery against loss or damage. Upon receipt of the faulty item including all original packaging, labels and warranty information, we will offer an exchange if replacement stock is available at that time. If a replacement is not available, a refund will be made within 7 days of you notifying us by e-mail and our receipt of returned goods provided the above processes have been followed.
We will have no further liability.Caravan Accessories staff will check all items returned as damaged or defective and reserve the right to consult with product experts to ascertain legal and moral obligation. In the event we find no fault with the item, or fault is found to be use-related, we reserve the right to re-apply the charge for the item/s and P&P and to recover our fees and expenses for administration, legal and expert consultation.If the return and refund do not appear in your account within four weeks from the day you notified us by e-mail and returned the product, please contact Caravan Accessories Customer Service for further assistance.
Our Refund Policy does not affect your statutory rights as a consumer.
Tent and Awning Returns/Replacement Policy
Tent and Awning Returns Policy can be a complicated issue and we at Caravan Accessories are absolutely committed to working with all customers who experience problems to find a solution satisfactory to both parties. If you feel the need to unpack and/or erect the tent to check it’s suitability, please carry this out indoors and on a clean, smooth and dry surface as any tent pitched outdoors is automatically rendered ‘used’ and as such cannot be returned to us due to Health and Safety restrictions.
Health and Safety restrictions also demand that all such ‘used’ canvas based products being returned for inspection must be clean, dry and mud free. Returned tents that have been pitched outdoors or exhibit signs of use will be returned to the customer as they are considered second-hand and un-sellable. These conditions do not affect your statutory rights as a consumer
Refusal of Transaction
Caravanaccessories.co.uk reserves the right to refuse any order placed for any reason whatsoever. Non-acceptance of an order may arise from, but is not limited to, product unavailability, lack of payment authorization from your cardholder, or the identification of an error within the price or product details. We will contact you immediately if for whatever reason we are unable to fulfill your order.
Caravanaccessories.co.uk reserves the right to withdraw any products from the Caravanaccessories.co.uk website at any time and/or to remove or edit content from the site. We will incur no liability to you or any third party if we withdraw a product from the website
Disclaimer
All trademarks, product names and company names or logos featured on the site are the property of their owners.Throughout our site we have provided many of the manufactures' product information and specifications, to help you make an informed choice. This information is correct at the time of writing and will be updated as soon as any changes are required.
Caravanaccessories.co.uk (WildDay Limited) is not liable for compensation or any losses incurred due to late deliveries or goods discovered to be faulty after use.
Changes to Terms and Conditions
Caravanaccessories.co.uk (WildDay Limited) reserves the right to alter these Terms & Conditions at any time without specifically notifying its customers other than via the Caravanaccessories.co.uk website. These alterations will apply to any orders received after the Terms & Conditions have been amended on the website.
Privacy Statement
Use of Personal Details
Any information submitted to our site through the ordering process & registering for our Newsletter is collected and viewed by only us to provide the services, products or information you have requested, or for administration purposes. Caravanaccessories.co.uk is committed to ensuring that any data you provide us with is only stored and used for internal use unless you have given your permission to contact you about future promotions that we think you will find interesting. The
Use of Cookies
We use cookies to keep you logged into the site. It allows us to store only information that is required to make a transaction e.g. a shopping list of items that you have selected whilst browsing through our online shop.
Payment Information
All credit and debit card that are used for payments are subject to validation checks and authorisation by the card issuer. We are not liable for any delays in the payment process or delivery if there are any problems with the authorisation of the cards.All payments are processed through a secure server and are fully encrypted by our Payment Service Provider Sage Pay using the SSL/128 bit encryption technology. Since these details are handled by our payment provider, we do not store any of the information on our website nor do we have access to it.
All of our data collection and storage conforms to the requirements of the Data Protection Act, 1998.
Data Protection
Caravanaccessories.co.uk (WildDay Limited) is registered under the Data Protection Act; registration number Z9445850.
For more information see www.dataprotection.gov.uk
Caravan Accessories
Caravan Accessories is committed to providing high quality goods and customer service and is completely dedicated to your total satisfaction.
If you have any suggestions or comments we would love to hear them so please feel free to e-mail enquiries@caravanaccessories.co.uk or write to
Caravan Accessories
Duncrievie House
Seabank Road
Nairn
Highland Region
Scotland
IV12 4HA
